Satchel One Status

All Systems Operational

Satchel One Website Operational

iOS & Android Apps Operational

Reports Operational

Timetables Operational

Text-to-Speech Service Operational

Help Centre Operational

Desktop Notifications Operational

Email Notifications Operational

Single Sign-on: Active Directory Operational

Single Sign-on : Google Operational

Single Sign-on: Office 365 Operational

Single Sign-on: RM Unify Operational

Data Importers: Groupcall XoD Operational

Data importers: RM Unify (Glow) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Issues with notifications

Resolved - We are happy to confirm that the issue is now fully resolved.
Oct 15, 17:12 BST

Update - We are continuing to monitor for any further issues.
Oct 15, 11:19 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 08:00 BST

Identified - A solution has been found and new notifications are coming through again now. We will continue to work on this for a little longer to ensure the problem has been fully resolved. Thanks again for your patience and understanding!
Oct 14, 18:25 BST

Update - We are still looking into the issue with notification not being made. We do apologise for the inconvenience and will post another update soon.
Oct 14, 16:30 BST

Update - Our engineering team is still looking into this issue, thank you for your patience and understanding.
Oct 14, 16:00 BST

Update - We are investigating whether any other types of notifications are affected, for example, email or mobile. Most of these should remain unaffected.
Oct 14, 15:49 BST

Investigating - We have detected an issue in our platform which is preventing new notifications for being created, specifically those listed under the bell icon on the website. We are currently investigating the issue and we will post an update as soon as we can.
Oct 14, 15:47 BST

Error message when sending a comment

Resolved - The incorrect error message will no longer appear when publishing a comment.
Oct 15, 17:12 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 13:39 BST

Update - A fix has been deployed and comments should be fully operation again.
Oct 15, 13:39 BST

Identified - We have identified that the comments are being posted without a problem, despite the error that appears on the screen. Refreshing your page will confirm that your message was sent correctly.

Apologies for the confusion. We have a fix underway for the unexpected error message!
Oct 15, 10:34 BST

Investigating - We are investigating some reports that users are currently unable to post a comment through the website or the app. We are treating this as a top priority and we will have an update for you soon. We do apologise for the inconvenience in the meantime.
Oct 15, 10:15 BST

Oct 14, 2020

Oct 13, 2020

No incidents reported.

Oct 12, 2020

Stachel One issue

Resolved - We are happy to say the issue has now been fully resolved. Thanks again for our patience and understanding.
Oct 12, 17:00 BST

Monitoring - The site is now responding again! A fix has been implemented and we are monitoring the results.

Once again we would like to apologise for the inconvenience caused during the last 30 minutes.
Oct 12, 16:23 BST

Update - The issue has been identified; it was due to a recent change which was introduced earlier in the day. We are in the process of rectifying the problem and we expect to be back up and running again shortly. Thank you for your patience in the meantime!
Oct 12, 16:01 BST

Investigating - We apologise for the disruption to the service. The Satchel One website is temporarily inaccessible. We are investigating an issue and we will post an update here as soon as we have it.
Oct 12, 15:52 BST

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.